EllevateFT, LLC, referred to in this Privacy Policy as “Ellevate,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit ellevateft.com or interact with us through the website.
By using the website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Ellevate and the website.
Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Contact us by email, telephone, or through the website
- Request information about Ellevate or our services
- Schedule or request a consultation
- Subscribe to communications
- Download content or register for an event, webinar, or other resource
- Apply for employment
- Otherwise communicate with us
This information may include:
- Name
- Business email address
- Telephone number
- Company or firm name
- Job title or professional role
- Information about your firm, technology, operations, or service needs
- Information included in messages or other communications you send to us
- Any other information you choose to provide
Please do not submit Social Security numbers, investment account credentials, financial account numbers, health information, or other highly sensitive information through the website or by ordinary email.
Information Collected Automatically
When you visit the website, we and our service providers may automatically collect certain information about your device and use of the website, including:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- General geographic location
- Referring website or source
- Pages viewed and links selected
- Dates and times of visits
- Time spent on the website
- Website navigation and interaction information
- Cookie identifiers and similar technical information
- Website performance, security, and diagnostic data
This information may be collected through server logs, cookies, pixels, tags, analytics tools, and similar technologies.
Information From Other Sources
We may receive information about you from other sources, including:
- Referral partners
- Business partners
- Event or webinar organizers
- Scheduling and meeting platforms
- Analytics, marketing, and advertising providers
- Social media platforms
- Publicly available professional sources
- Other people or organizations that introduce you to Ellevate
We may combine information received from these sources with information collected through the website or directly from you.
2. How We Use Information
We may use the information we collect to:
- Respond to questions and requests
- Schedule and conduct consultations or meetings
- Provide information about Ellevate and our services
- Manage prospective and existing business relationships
- Deliver requested content, resources, or communications
- Send newsletters, updates, event information, or other marketing communications
- Personalize website content and communications
- Understand how visitors use the website
- Improve the website, services, content, and visitor experience
- Measure the effectiveness of our marketing and communications
- Develop and evaluate advertising audiences and campaigns
- Maintain the security and integrity of the website
- Detect, investigate, and prevent fraud, misuse, or security incidents
- Maintain appropriate business and administrative records
- Comply with legal, regulatory, contractual, and professional obligations
- Establish, exercise, or defend legal claims
- Support an actual or proposed business transaction
- Fulfill another purpose disclosed when information is collected
- Carry out another purpose with your consent
3. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, understand website activity, remember preferences, measure marketing performance, and support advertising activities.
Cookies are small files placed on your browser or device that allow a website or service provider to recognize your browser and collect certain information.
The types of cookies and similar technologies we may use include:
Essential Technologies
These technologies support basic website functions, security, fraud prevention, network management, accessibility, and visitor preferences. Disabling essential technologies may affect how the website operates.
Analytics Technologies
Analytics technologies help us understand how visitors find and use the website. They may collect information about page views, traffic sources, navigation, interactions, and website performance.
We use this information to evaluate and improve the website, content, and visitor experience.
Functional Technologies
Functional technologies support enhanced website features and may remember choices or preferences. They may also support services such as scheduling tools, embedded videos, interactive content, or social media features.
Advertising and Retargeting Technologies
We may use advertising and social media technologies to:
- Measure the effectiveness of advertising and marketing campaigns
- Understand whether visitors respond to our communications
- Develop audiences for advertising
- Display relevant Ellevate advertisements on other websites or platforms
- Limit how frequently advertisements are shown
- Understand interactions between the website and advertising platforms
These technologies may allow advertising or social media providers to collect information about your activity over time and across websites, devices, or online services.
Depending on applicable law, the use of these technologies may be considered targeted advertising or the sale or sharing of personal information, even when no money is exchanged.
4. Your Cookie and Advertising Choices
You may be able to manage non-essential cookies through the cookie preference tool available on the website.
You can also configure your browser to block, restrict, or delete cookies. Browser settings vary, so you should consult your browser’s help documentation for instructions. Blocking certain cookies may affect website functionality or prevent some features from working properly.
Some browsers and browser extensions allow users to transmit privacy preference signals, such as Global Privacy Control. Where required by applicable law, we will recognize qualifying browser-based opt-out preference signals.
You may also adjust advertising preferences through the settings offered by individual advertising and social media platforms.
5. How We Disclose Information
We may disclose personal information in the following circumstances.
Service Providers
We may disclose information to companies and individuals that perform services on our behalf, including:
- Website hosting and maintenance providers
- Cybersecurity and fraud-prevention providers
- Cloud storage and business software providers
- Analytics providers
- Email and communication platforms
- Customer relationship management providers
- Scheduling and videoconferencing platforms
- Marketing and advertising providers
- Social media platforms
- Designers, developers, consultants, and contractors
- Legal, accounting, compliance, and other professional advisers
These service providers may access personal information as reasonably necessary to perform services for us.
Advertising and Analytics Providers
We may disclose online identifiers, device information, website activity, and related information to analytics, advertising, and social media providers.
These providers may use cookies, pixels, and similar technologies to measure website activity, evaluate advertising performance, and display relevant advertising.
Depending on applicable law, these disclosures may be considered targeted advertising or the sale or sharing of personal information.
Business Partners and Event Providers
We may disclose information to business partners, referral partners, webinar providers, event organizers, or other organizations when necessary to provide a requested resource, conduct an event, manage a relationship, or fulfill another disclosed purpose.
Legal and Safety Purposes
We may disclose information when we reasonably believe it is necessary to:
- Comply with applicable laws or regulations
- Respond to a court order, subpoena, government request, or legal process
- Protect the rights, property, safety, or security of Ellevate, our clients, website visitors, or others
- Investigate potential fraud, misconduct, or security incidents
- Enforce our agreements and policies
- Establish, exercise, or defend legal claims
- Business Transactions
We may disclose or transfer information as part of an actual or proposed merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
With Your Direction or Consent
We may disclose information when you direct us to do so, when you provide consent, or for another purpose disclosed when the information is collected.
6. Sale and Sharing of Personal Information
Ellevate does not sell personal information in exchange for money.
As described above, we may use analytics, advertising, and social media technologies that involve the disclosure of online identifiers and website activity to third parties.
Certain privacy laws may define these disclosures as a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when no money is exchanged.
Where required by applicable law, we will provide visitors with a method to opt out of these activities.
7. Marketing Communications
We may use your contact information to send newsletters, company updates, event invitations, educational content, and other marketing communications that may be relevant to you or your business.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or by contacting us at hello@ellevateft.com.
Unsubscribing from marketing communications will not prevent us from sending non-marketing messages relating to meetings, requests, existing business relationships, services, transactions, security matters, or legal notices.
8. Information We Process for Clients
Ellevate provides wealth technology consulting, implementation, data, operational, transition, training, and managed services to independent registered investment advisers and other business clients.
In providing these services, Ellevate may process information at the direction of a client. In those circumstances, Ellevate generally acts as a service provider or data processor, while the client determines why and how the information is processed.
Information processed on behalf of an Ellevate client is governed by our agreement with that client and the client’s own privacy notices, policies, and legal obligations. It is not governed solely by this website Privacy Policy.
Individuals with questions about information maintained by an advisory firm or other Ellevate client should contact that organization directly. Where appropriate, Ellevate may assist the client in responding to a privacy request.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
- Respond to requests
- Manage prospective and existing business relationships
- Provide services
- Maintain business and compliance records
- Fulfill contractual obligations
- Resolve disputes
- Enforce agreements
- Meet legal, regulatory, tax, accounting, security, and recordkeeping obligations
Retention periods may vary depending on the type of information, the reason it was collected, the sensitivity of the information, and applicable legal or contractual requirements.
When information is no longer reasonably necessary, we may delete, deidentify, aggregate, or securely dispose of it.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.
However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure. You should use care when transmitting information online and avoid sending sensitive or confidential information through unsecured channels.
11. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
- Confirm whether we process your personal information
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Obtain a portable copy of certain personal information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising
- Withdraw consent where processing is based on consent
- Appeal a decision relating to a privacy request
- Receive equal service without unlawful discrimination for exercising a privacy right
These rights are subject to applicable legal definitions, exceptions, and limitations. A right may not be available in every jurisdiction or apply in every circumstance.
Submitting a Privacy Request
To submit a privacy request, email hello@ellevateft.com with the subject line Privacy Request.
Please describe the right you wish to exercise and provide enough information for us to understand and respond to your request.
We may need to verify your identity before completing a request. Information provided for verification will be used only to evaluate and respond to the request.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may also require you to verify your identity directly with us.
To appeal a decision regarding a privacy request, email hello@ellevateft.com with the subject line Privacy Request Appeal and explain the basis for your appeal.
12. Third-Party Websites and Services
The website may include links to third-party websites, social media platforms, scheduling services, videos, applications, or other online services.
Ellevate does not control the privacy, security, or data collection practices of these third parties. Information you provide directly to a third party is governed by that third party’s privacy policy and terms.
We encourage you to review the privacy policies of third-party websites and services before providing personal information.
13. Children’s Privacy
The website and Ellevate’s services are intended for businesses and business professionals. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
14. International Visitors
Ellevate is based in the United States. Information collected through the website may be processed and stored in the United States or in other countries where our service providers operate.
The privacy and data protection laws of those countries may differ from the laws in your country of residence.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal obligations.
When we update the policy, we will revise the “Last Updated” date at the top of this page. We may provide additional notice of material changes where appropriate or required by law.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
Questions, concerns, or requests relating to this Privacy Policy may be directed to:
EllevateFT, LLC
2204 Sawgrass Village Drive
Ponte Vedra Beach, Florida 32082
Email: hello@ellevateft.com
Telephone: 904-373-1733